X10LUXURY SHIPPING & DELIVERY
Last updated: September 3, 2026
We work with trusted local delivery partners to get your X10LUXURY orders to you safely and efficiently across Ghana and Nigeria.
1. ORDER PROCESSING
Orders are generally prepared for dispatch within 2 business days after payment has been confirmed.
Store pickup orders are handled separately and will be available according to the pickup arrangements provided at checkout.
Processing times may be longer during major promotions, holidays, or periods of unusually high order volume.
2. DELIVERY IN GHANA
Orders originating from Ghana are delivered through Yango and other approved delivery arrangements where applicable.
Delivery times depend on the customer's location, product availability, traffic, weather, and other circumstances affecting the delivery service.
The estimated delivery timeframe and applicable delivery charge will be provided during checkout where available.
3. DELIVERY IN NIGERIA
Orders originating from Nigeria are delivered through Fez Delivery and other approved delivery arrangements where applicable.
Delivery times depend on the customer's location, product availability, traffic, weather, and other circumstances affecting the delivery service.
The estimated delivery timeframe and applicable delivery charge will be provided during checkout where available.
4. SHIPPING FEES
Shipping fees may depend on factors including delivery location, package size, weight, and the selected delivery service.
Where applicable, shipping charges will be displayed during checkout before you complete your purchase.
5. PACKAGE HANDLING
We carefully inspect and package orders before dispatch.
We use appropriately sized packaging and take reasonable measures to protect products during transportation.
All orders undergo quality checks before leaving our dispatch location.
6. CROSS-BORDER DELIVERY
X10LUXURY may fulfill orders across regional borders, including deliveries between Ghana and Nigeria.
Cross-border orders may be subject to additional delivery procedures, customs requirements, duties, taxes, or other charges imposed by the destination country or relevant authorities.
Where such charges apply and are not included in the checkout price, they are the responsibility of the customer.
Delivery times for cross-border orders may be affected by customs processing and other factors outside X10LUXURY's control.
7. DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, incorrect, or does not meet the applicable product standards, please contact X10LUXURY as soon as possible after delivery.
We may request photographs or other information to help us assess the issue.
Eligible claims will be handled according to our Returns & Refunds Policy.
8. RETURNS AND REFUNDS
Eligible customers may request a return or refund in accordance with our Returns & Refunds Policy.
Where a refund is approved, the applicable product purchase amount will normally be refunded through the original payment method where possible.
Shipping, customs, duties, or other third-party charges may be treated separately according to the circumstances of the order and our Refund Policy.
For complete information about eligibility, return procedures, and refunds, please see our Returns & Refunds Policy.
9. DELIVERY DELAYS
We work to meet the estimated delivery times provided at checkout. However, delivery may be delayed by circumstances outside our control, including severe weather, traffic, customs processing, public holidays, operational disruptions, or issues affecting the delivery provider.
If we become aware of a significant delivery issue, we will make reasonable efforts to assist you.
10. STORE PICKUP
Where store pickup is available, the applicable pickup location and collection instructions will be provided during the ordering process.
Customers collecting an order may be required to provide their order confirmation and appropriate identification.
11. CONTACT US
If you have questions about an order, delivery, or shipment, please contact X10LUXURY:
Email:
admin@x10luxury.com
Ghana:
+233 55 954 32 37
Nigeria:
+234 806 978 4125